Important Update: IF YOU FILED FOR UNEMPLOYMENT INSURANCE (UI) AND YOUR 2020-2021 BENEFIT YEAR HAS EXPIRED, YOU MUST FILE A NEW CLAIM TO CONTINUE RECEIVING BENEFITS. IF YOU RECEIVED AN EXTENSION, BUT YOUR BENEFIT YEAR HAS EXPIRED, YOU MUST FILE A NEW CLAIM.
Filing online is the quickest way to re-apply. EDD has told us that if your online application goes smoothly and you receive a claim verification number, you should be eligible to receive benefits within 2-3 weeks of re-applying.
How to reapply: Your UI Online homepage will have a button that says re-apply for benefits or refile a claim.
More information on the EDD FAQs page: https://edd.ca.gov/About_EDD/coronavirus-2019/faqs.htm
If you are unable to file online, the best way to receive immediate assistance is to call the EDD. Our staff do not have access to the EDD system nor are we able to process or file claims, but you may be able to reach an EDD representative who can when you call.
Here are tips on how to call EDD:
- EDD phone numbers 1-833-978-2511 and 1-800-300-5616 go to the same call center
- Monday – Sunday between 8am and 8pm PST (before or at 8 am, 10:15/10:30am or closer to 6/7pm seem to be best times).
- Press 1 during the 1st recording, then press 2, then press 4 to get through to an EDD rep
- Persistence is key when calling EDD. You may get a message that your call cannot be completed at this time. Hang up and try again. It may take some time and dialing to get connected to someone who is able to help you
- Some EDD representatives cannot transfer you, so you may need to call back to ask for a representative who can do this
- There are 4 levels of EDD representatives:
- Tier 1 – cannot help you address problems and have limited access to your account. Will usually offer to put you on a 'call back' list.
- Tier 2 – have access to your account and can make some changes but you should ask for an adjuster if you have a complicated claim problem.
- Adjusters – have access to your account and can resolve complicated claim problems and if they cannot assist are able to email a supervisor or let you know what is going on with your account or what you should/can do to resolve.
- Supervisors – have full access to your account and can resolve complicated claim issues but usually work behind the scenes on issues that Adjusters can't resolve.
- Please note that it is taking at least 3 weeks to process and pay when you file a new claim if your benefit year has expired and EDD staff cannot help accelerate this process. But if it has been over 3 weeks since you applied, and you are asking when your claim will be paid and/or your claim payments on that new claim are still pending a week or two after certifying, you can ask if the EDD representative answering the call is a Tier 2 representative and that person should be able to help.
- And if you have a complicated claim issue, and have multiple weeks pending or another issue, it is best to ask for an Adjuster when you call.
Here are tips on completing ID.Me:
- Upload the appropriate identity documents and photos online. Please make sure the entire document is visible without any obstructions and that the information is legible.
- If you are having trouble uploading files, consider using another internet browser or device.
IF YOU HAVE FILED A NEW CLAIM BUT ARE MISSING PAYMENTS:
You can check the date your claim was initially filed on your UI Online homepage under Benefit Year on the right side of your Claim Summary. Your issue might be that there is a gap between when your old benefit year ended and when your new year begins.
Once you file your claim, you need to backdate your start date to the day after your benefit year ended. This is the only way to ensure you receive the missed payments between when your benefit year ended and when you started your new claim. For example, if my benefit year ended on 3/22/21 and I filed a new claim on 4/1/21, I would request to backdate my claim to 3/23/21.
To backdate your claim, go to https://askedd.edd.ca.gov, click on the Category "Unemployment Insurance Benefits," then click on the Subcategory "Claim Questions," then select the Topic "Backdate the Effective Date of my Claim Due to COVID-19" and click "Continue" to fill out claim information and type "Backdate my claim to mm/dd/yyyy" in the space provided for the new claim to start immediately after the previous claim’s ending date.
IF YOU HAVE ATTEMPTED THE ABOVE STEPS AND HAVE NOT GOTTEN A RESPONSE AFTER TWO WEEKS OF CALLING EDD, PLEASE FILL OUT THE FORM BELOW.